Shipping & Returns

Shipping and Returns

Shipping

All of our products ship for free within the Continental U.S.

We do provide International shipping.  Please contact us for rates.

*Credit Card/PayPal approval must be received prior to initiating your order.  Once your item(s) is confirmed to be available and your payment authorized, we will ship your item(s) immediately.

 *Orders placed after business hours will be processed the next business day.  Shipping hours are:  Monday – Friday, 8:00am – 2:00pm (EST).  Business hours for telephone orders are: Monday – Friday, 8:00am – 4:00pm (EST).

 *Orders made on Saturday, Sunday or holidays will not be processed until the next business day.

 *Delivery only occurs on regular business days and does not include holidays of our delivery carrier.  Allow 4-5 business days for delivery by courier for the majority of communities.

 *Our regular carrier, at the negotiated rate, will perform delivery.  Should you desire a different method for earlier delivery, there may be an additional fee and you will need to contact us at (855) 395-1172 to make that special arrangement.

Exchanges & Returns

Complete customer satisfaction is our goal at Equestrian Bits and Pieces.  If you would like to return or exchange a product for a refund (excluding shipping charges), you must first call (855) 395-1172 for a return authorization (RA) number. Upon calling you will receive instructions in regards to your return shipment.  Please have your order number, if applicable, ready.

People products have a 30 day money back guarantee (excludes shipping charges). We require that if the product(s) has been worn that it be washed and line dried before returning it in the original packing. If the product(s) has been worn and NOT washed, you will be charged a cleaning fee of $10.00. We do not resell returned items but use them for displays at shows.

Within 30 days, we will issue a full refund or gladly exchange any UNUSED Horse or Dog product(s) if returned in the same condition you received them.  Horse and Dog product(s) must NOT have been worn, dirty or torn and be in the original packaging before a refund will be issued (excludes shipping charges). If any Horse or Dog product(s) are returned in a dirty condition, you will be charged a cleaning fee of $25.00.

You may return via USPS or UPS. We recommend that you get a tracking number for your return. 

Shipping Return Address is: 

Equestrian Bits and Pieces, PO Box 82, Orlean, VA 20128

Exchanges and refunds will not be processed until the returned item(s) has been received. Please allow 3-5 days for refunds to be processed.

Thank you for your business!  Please let us know if you have any questions

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